| 1. |
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How long does it take to set-up a
new account?
New accounts are set-up within four business hours of
submission. |
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| 2. |
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Do you
host International domain names?
Yes. We are pleased to have customers around the world.
We can host all non-US domain name extensions. |
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| 3. |
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Can I access my domain name with
and without the www?
Yes, you will be able to access your domain address
with or without the "www". For example, you can access
your domain name by going to "www.yourdomain.com" or
"yourdomain.com". |
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| 4. |
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Do you maintain backups of my data?
Webexa provides automated daily, weekly and monthly
full backups on all servers. |
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| 5. |
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Can I password protect directories?
Yes, you can password protect specific directories within
your website. You can assign unique userIDs and passwords
to control access to various web pages. |
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| 6. |
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Can I upgrade or downgrade my account
at a later date?
Yes, certainly. The charge for upgrading is merely the
difference in hosting fees between the old account type
and the new account type. You are issued a pro-rated
refund for unused time under the old account type, and
billed for a new period at the new rate. There is no
fee for upgrading or downgrading. |
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| 7. |
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Do you allow adult sites?
YES but these are hosted on a seperate
server so not to disrupt our customers.
Please
ask us about our adult rates |
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| 8. |
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Do you have support for Java Servlets
on your servers?
No. Java Servlets are not available on the shared hosting
environment. |
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| 9. |
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Can I host XML and WAP pages?
Hosting XML or WAP pages is simply a matter of creating
the proper custom MIME types; no other special support
is required on the server. WAP and XML MIME types are
configured on our servers and can be used with any account. |
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| 10. |
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Do you support Cold Fusion or Active
Server Pages?
No. Webexa provides services exclusively utilizing the
Red Hat operating system. There are implementations
of both ColdFusion and ASP for Unix, but we are continuing
to evaluate them for stability and suitability. Please
note that we do support powerful alternatives such as
PHP4, Perl5, and MySQL. |
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| 11. |
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How long does it take
to transfer a domain?
Once the transfer has been submitted, it can take anywhere
from 24-72 hours. Usually this is much closer to 24
hours. It usually depends on the time that your request
is received at your registrar (most only process requests
once a day).
Your domain is set up immediately
on our servers. It is the timing at the registrar that
will determine how long it takes for the transfer to
be "visible". |
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What kind of servers are you using?
Currently, all of our Web servers are Dual 1000Mhz PIII
servers running RedHat 7.2, at least 1 Gig of SDRAM,
SCSI Hard Drives, and Dual 100MB Ethernet Cards. |
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What is your spam and bulk e-mail
policy?
We have strict policies against spamming and bulk e-mail.
Users who spam via e-mail, newsgroups, etc. are not
allowed on our Web servers. If we receive complaints
of spamming and bulk e-mail, we will remove you from
our network. |
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Do you offer a money back guarantee?
At Webexa, we offer a full 30-day, 100% money-back guarantee
on our virtual hosting services. We invite you to sign-up
and then take a look around. If you aren't 100% happy
with our service, just email us within your first 30
days of service and we'll immediately issue a 100% refund
of all fees paid. No questions asked, no hassles. |
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What kind of Technical Support do
you provide?
We will answer any questions and help fix any problems
related to your Web hosting account. We will provide
24/7 support for all services and features that we offer.
Webexa does not provide technical support for software
or services provided by third parties. |
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| 16. |
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What do you consider excessive amounts
of resources?
Please understand that our #1 priority is to keep our
servers in perfect operating condition so they will
remain up and running at all times. If any account jeopardizes
our server or network, we will address this problem
as soon as possible. A website is considered to be using
"excessive amounts of resources" when the website uses
10% or more of our system resources for 60 seconds or
longer. There are numerous problems that could cause
such problems including: CGI scripts, FTP, HTTP, etc.
We reserve the right to suspend any hosting account
that we feel is jeopardizing our network. |
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Will you place any ads on my site?
Not at all. Webexa does not place any advertisement
on your site whatsoever. No banners, no annoying pop-ups,
nothing. |
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How does your billing
work?
Upon activation of service, your first month's premium
will be prorated base on date of service. Prorate is
calculated from the date of activation through the end
of the current month plus your selected billing cycle.
We will send invoices
out on the 1st of each contract month via e-mail. If
payment is not received within 10 days after the invoice
date, your account will be suspended and a follow-up
reminder will be sent out. You will then have an additional
5 days to make payment. If we have not received payment
within those 5 days and you have not contacted us to
make other arrangements, your account will be terminated.
Once your account is terminated, all data is lost and
a new account would need to be established. |
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What form of payment do you accept?
We accept Visa, MasterCard, Discover or American Express,
Checks, and Money Orders. Please email sales@webexa.com
for other alternatives |
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Can I pay by check or money order?
Yes, we accept Checks and Money Orders. Your account
will be setup once we receive the payment. |
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| 21. |
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I am a current customer but my billing
information has changed. How do I update my information?
Glypto users can view or change their account information
easily and immediately at any time through our
Client Billing System https://webexa.com/client/
username: your
email address |
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| 22. |
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How do I cancel my account?
We are sorry to see you go. If there is anything we
can to do to keep you as a customer, let us know. To
cancel your account, please send an email to sales@webexa.com
and provide us with the following information below.
We need to verify your account information and the reason
for your cancellation so we can improve our services.
Phone requests will not constitute acceptance of any
cancellation!
Your domain name:
Server name:
Username:
Password:
Reason of cancellation: |
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| 23. |
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What if my question isn't
answered here?
Please contact us at sales@webexa.com
so that we may further assist you. |
